The purpose of this privacy policy is to make you aware of how Halberg Hotels A/S (”we”, ”us”) processes personal data. With this policy, we want to inform you about what information is collected and processed and how long it is stored. The privacy policy concerns the processing of personal data by Halberg Hotels A/S, which includes Hotel Svendborg, Hotel Fredericia, Hotel Garni and Hotel Ærø (collectively referred to as ”Halberg Hotels A/S” in the following) when you enter into agreements, interact or otherwise exchange personal data with us.
Halberg Hotels A/S processes your data for one or more specific purposes and in accordance with the data protection rules. Among other things, we process your data if you are a customer/guest, business partner, supplier, visit our website or our social media, contact us via our contact forms, receive our newsletter or apply for a job with us. The data will generally come directly from you, and we only process your data for as long as it is necessary for the purpose for which it was collected.
Below you can read more about the types of treatments we perform.
Halberg Hotels A/S processes personal data in connection with visits or stays at our hotels about private customers and about the contact person for our business customers in order to enter into and fulfil an agreement GDPR Art. 6(1)(b). This information includes contact information such as name, job title, company name, e-mail, address, telephone number and information about your purchase or stay as well as payment and/or bank details.
In some cases, we also process health data, including information about disabilities, allergies, special food preferences and other health or medical information. We process this data on the basis of your explicit verbal consent, cf. GDPR art. 9(2)(a)
We delete the data on an ongoing basis, but no later than 5 years after the end of the customer relationship.
In some cases, we may supplement our information about you with the information you regularly provide us with, e.g. information about requests in connection with previous events or conferences, so that we can make our marketing as relevant as possible to you. This is done on the basis of our legitimate interest, cf. GDPR art. 6(1)(f), as we consider that our interest in offering you the best service outweighs your interest in such general information - which you provide us - not being processed. Of course, you always have the option to gain access to such data and have it deleted. Read more about your rights in section 4 below
In connection with the general operation of our website, we collect personal data about you via cookies to improve the website's appearance and user experience and to compile statistics. We only collect your personal data if you have given your consent. The information we collect via cookies includes your IP address, browser type, device (type, version, operating system, etc.) and user behaviour, including page references.
You can withdraw your consent at any time. Read more about this in each hotel's cookie policy.
Cookie declaration for Hotel Garni Her
On the websites of Hotel Svendborg, Hotel Fredericia and Hotel Ærø you have the opportunity to contact us via various contact forms. When you contact us via our general contact form on our website, we process personal data such as name, e-mail and phone number. It is also possible to write in a free text field, but we do not recommend writing personal data in this field unless it is relevant to the enquiry. When you use the contact form to enquire about your stay, we also process information about arrival time and number of children. In connection with our contact form for receiving offers, you also consent to us contacting you with an offer via email, cf. GDPR Art. 6(1)(a).
The data we process via our contact form is deleted on an ongoing basis and no later than 5 years after the last contact.
We also collect your data if you use our chat function. In this situation, we process information about your name, email and phone number. We process the data in accordance with GDPR art. 6(1)(f) as we have a legitimate interest in responding to your enquiry.
The data we process in connection with our chat function is deleted on an ongoing basis, but no later than 5 years after contact.
On our website, we also have integrated plugins from social media that can collect data about you if you have given your consent. In this regard, we have a joint data responsibility with each media. We use integrated plugins from Facebook, Instagram and LinkedIn.
We use the following social media platforms Facebook, Instagram and LinkedIn to get in touch with our customers and potential customers and to promote our marketing initiatives. If you have ”liked” our fan page on the social media or have been in contact with us through this, we will not process your personal data. For this purpose, we only process information about your name and e-mail address as well as any information about your purchase or stay, if this is clear from the context.
If you contact us via social media, we process your personal data based on our interest in being able to contact you and respond to your enquiries, cf. GDPR Article 6(1)(f). The data will originate from you and the social media that you contact us through.
We have a so-called joint data responsibility with the social media we use, as we both process your personal data for our own purposes. You can read more about the social media's processing of your personal data below:
You can read more about Facebook and Instagram's processing of your personal data here and about joint data responsibility
You can also read about LinkedIn's processing of your personal data here and the joint data responsibility here.
Data processed in connection with social media that relates to direct communication via social media is deleted immediately. Posts on e.g. Facebook pages or in public groups are not deleted, as a post or comment on Facebook pages or in public groups is considered public areas. You can read more about public areas here
We only process your personal data for marketing purposes if you have given your consent in accordance with GDPR Art. 6(1)(a) to e.g. receive newsletters about events, activities and offers. The scope of our processing is stated in the specific consent.
If you have consented to receive marketing from Hotel Svendborg or Hotel Fredericia, we generally process information about name, e-mail, company.
We store your data for as long as you are subscribed to the newsletter and for 3 years after unsubscribing.
You have the right to withdraw your consent at any time by using the link in the newsletters you receive.
As a hotel and restaurant business, we are authorised to install CCTV surveillance in accordance with the TV Surveillance Act. CCTV surveillance is therefore installed in areas such as the car park, corridors, reception, restaurant and back entrance. The purpose of CCTV surveillance is to ensure the safety of guests and employees and to prevent crime, cf. Article 6 (1)(f).
Personal data is deleted 7 days after the recordings have been recorded, cf. section 4c(4) of the TV Surveillance Act.
Image and audio recordings containing personal data will only be disclosed if you have given your explicit consent, if it is required by law, or if the disclosure is for the purpose of solving a crime.
If you apply for a job at Hotel Svendborg, Hotel Fredericia or Hotel Ærø, we process your personal data in order to assess whether you are qualified for an existing or future position with us. We process the information you provide us with, including name, contact information, work and educational conditions, level of education, picture, CV, application, references and availability date, and if relevant video presentation.
We process your data in order to enter into an employment contract with you GDPR Art. 6(1)(b) and in cases where we consider that our interests in processing your personal data outweigh your interests in not processing it, e.g. data collected from social media published by you or data obtained through the completion of a personality and aptitude test (GDPR Art. 6(1)(f).
We share your personal data with the employees involved in the recruitment process and pass on your personal data to the companies conducting the personality and skills test and any recruitment company.
If we want to keep your data beyond the recruitment period, we will obtain your consent.
When we enter into agreements with suppliers and business partners, we process information about their contact persons. This includes information such as name, job title, telephone number, e-mail and, if necessary, payment or bank details.
The data is processed either because it is necessary for the fulfilment of the contract with the supplier or business partner concerned GDPR Art. 6(1)(b) or because we have a legitimate interest in processing their contact details as part of the contract GDPR Art. 6(1)(f).
We store relevant contact information throughout our co-operation. Written correspondence is deleted on an ongoing basis, and information necessary to fulfil our obligations under the Danish Bookkeeping Act is stored for 5 years plus the current financial year, cf. section 10(1) of the Bookkeeping Act.
We treat your personal data with confidentiality and we do not generally disclose it to third parties. However, we may disclose your personal data if you have given your consent or we have a legitimate interest in the disclosure.
We may entrust personal data to our system suppliers who process personal data on our behalf and under our specific instructions in accordance with the data processing agreement entered into.
In some cases, we use data processors outside the EU/EEA, whereby personal data may be transferred to third countries, e.g. in connection with our use of cloud solutions. For this purpose, we use a valid transfer basis (possibly including Standard Contractual Clauses) before we transfer the personal data. The transfer only takes place in compliance with the necessary security guarantees as required by applicable data protection legislation and an individual assessment is always made regarding the need for additional measures. You can contact booking@hotel-svendborg.dk to get information about the specific processing basis in this context.
When we collect information about you, you have a number of basic rights under data protection laws that you can exercise. Your rights include the right to request access to and rectification or erasure of your personal data, restriction of and objection to our processing, and the right to receive your data in a structured, commonly used and machine-readable format (data portability).
The rights mentioned above may be subject to conditions and limitations. Whether you as a data subject can request, for example, to have your personal data deleted, will in all cases depend on a concrete assessment.
If you have given your consent to our processing of your data, you have the right to withdraw this consent at any time.
If you are dissatisfied with our processing of your personal data, you can file a complaint with the Danish Data Protection Agency via their website www.datatilsynet.dk or by calling us on tel. 33 19 32 00.
The company responsible for processing your personal data is:
Halberg Hotels A/S/Hotel Svendborg
CVR no.: 82 55 07 12
Centre Square 1, 5700 Svendborg, Denmark
E-mail: booking@hotel-svendborg.dk
Phone: +45 62 21 17 00
If you have any questions regarding our processing of your personal data, you can contact us at booking@hotel-svendborg.dk or by phone +45 62 21 17 00
We reserve the right to update and amend these guidelines for the processing of personal data. In the event of significant changes, we will contact you by email or visible notice on our website.
This privacy policy was last modified on 29.04.2024.
Hotel Svendborg and Hotel Garni will be closed from Sunday 15th December to Sunday 29th December 2024 at 12:00.
During this period, we offer accommodation at Hotel Ærø (without breakfast).
For booking, please contact us at post@hotel-aeroe.dk or 6221 1700.
New Year's Eve menu to take away
Read more here
For all other queries, please contact us at booking@hotel-svendborg.dk or 6221 1700.
We all wish you a Merry Christmas.